About Us
PRIVACY POLICY
Last updated: 16 June 2026
Glowing Rooms respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a booking, submit an enquiry, complete a lead form, attend our venue, purchase products, scan QR codes, book through third-party platforms, or interact with us online.
1. Who we are
Glowing Rooms operates an entertainment venue in Perth, Western Australia, offering 3D mini golf, group events, team building events, birthday parties, private functions, food, drinks and related activities.
In this Privacy Policy, “Glowing Rooms”, “we”, “us” and “our” refers to Glowing Rooms.
You can contact us at:
Glowing Rooms
Website: www.glowingrooms.com.au
Email: info@glowingrooms.com.au
Phone: 08 6244 5590
2. What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- your name
- email address
- phone number
- company or organisation name
- booking details
- event enquiry details
- group size
- preferred date and time
- package or catering preferences
- dietary requirements or accessibility requests, where you choose to provide them
- payment and transaction details
- ticketing or event registration details
- food, drink, merchandise or product order details
- gift voucher or promotion details
- feedback, reviews or survey responses
- messages you send to us
- images, videos or CCTV footage if you attend our venue
- technical information such as IP address, browser type, device information, pages visited, cookies, pixels and online behaviour on our website
We only collect personal information that is reasonably necessary for our business activities.
3. How we collect personal information
We may collect personal information when you:
- make a booking through our website or booking system
- book an event, ticket or package through a third-party ticketing platform, event platform or partner platform
- submit a contact form or event enquiry form
- complete a Facebook, Instagram or Meta lead form
- scan a QR code at our venue to view menus, order food or drinks, access offers, complete forms or interact with our services
- order food, drinks, merchandise, gift vouchers or other products from us
- contact us by phone, email, social media or in person
- sign up for offers, updates or promotions
- purchase a gift voucher
- enter a competition, giveaway or promotion
- leave a review or provide feedback
- attend our venue
- interact with our website, ads, emails or social media pages
- participate in an event, promotion, giveaway, collaboration or campaign involving Glowing Rooms, influencers, partners or other companies
We may also collect information from third-party service providers and partners, including booking systems, payment processors, ticketing platforms, event platforms, QR code ordering systems, menu and ordering providers, marketing platforms, analytics tools, Meta, Google, influencers, collaboration partners and other platforms that help us operate, promote or manage our business.
4. Why we collect and use your personal information
We may collect, hold, use and disclose personal information to:
- respond to your enquiry
- provide quotes for group events, team building events, birthdays, school events or functions
- manage bookings and payments
- manage ticketed events, partner events, collaborations, giveaways and promotional campaigns
- process food, drink, merchandise, gift voucher or product orders
- send booking confirmations, reminders and updates
- provide customer service
- organise food, drinks, packages and event details
- improve our website, venue, services and customer experience
- send marketing communications, offers or event information
- run advertising, remarketing and lead generation campaigns
- measure and improve the performance of our ads and website
- manage safety, security, incidents and venue operations
- comply with legal, regulatory, insurance and record-keeping obligations
- protect our rights, property, guests, staff and business
5. Meta lead forms and online enquiries
If you submit your details through a Facebook, Instagram or Meta lead form, we may use the information you provide to contact you about your enquiry, booking request, group event, team building package, birthday party, offer or related services.
By submitting a lead form, you consent to Glowing Rooms contacting you using the details you provided.
You can ask us to stop contacting you for marketing purposes at any time.
6. Marketing communications
We may contact you by email, phone, SMS, social media or online advertising platforms with information about bookings, events, packages, promotions and offers that may be relevant to you.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us directly.
Even if you unsubscribe from marketing, we may still contact you about an active booking, enquiry, payment, safety issue or other service-related matter.
7. Cookies, pixels and online advertising
Our website may use cookies, pixels and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance and show relevant ads.
These tools may include:
- Meta Pixel
- Google Analytics
- Google Ads
- Google Tag Manager
- website cookies
- booking and enquiry tracking tools
These technologies may collect information such as pages visited, actions taken on our website, browser type, device information, IP address, referral source and general website usage.
We may use this information to create remarketing audiences, measure conversions and improve our advertising. Third-party platforms such as Meta and Google may also use information in accordance with their own privacy policies.
You can manage cookies through your browser settings and advertising preferences through platforms such as Facebook, Instagram and Google.
8. CCTV and security footage
For the safety and security of our guests, staff and venue, we may use CCTV and other security systems at Glowing Rooms.
CCTV may collect images or video footage of people attending or near our venue. CCTV is used for safety, security, incident management, loss prevention, insurance, compliance and dispute resolution purposes.
CCTV is not used in bathrooms or private changing areas.
CCTV footage may be accessed by authorised staff, security providers, insurers, legal advisers, regulators or law enforcement where reasonably necessary or required by law.
9. Photos, videos and social media
From time to time, photos or videos may be taken at Glowing Rooms for promotional, marketing or social media purposes.
Where practical, we will seek consent before using identifiable images of customers in marketing material. If you do not want to be photographed or filmed, please let our team know.
If you tag Glowing Rooms, post publicly about us, or share content with us on social media, we may interact with or share that content, subject to the platform’s settings and terms.
10. Who we may disclose personal information to
We may disclose personal information to trusted third parties where reasonably necessary, including:
- booking system providers
- ticketing and event platform providers
- QR code ordering, menu and payment providers
- payment processors
- website hosting and IT providers
- email and SMS marketing providers
- advertising platforms such as Meta and Google
- analytics providers
- customer service and administration providers
- influencers, promotional partners, event partners or collaboration partners, where relevant to a campaign, promotion, giveaway or event
- accountants, lawyers, insurers and professional advisers
- security providers
- government agencies, regulators or law enforcement where required or permitted by law
We do not sell your personal information.
11. Overseas disclosure
Some third-party service providers we use may store or process information outside Australia. This may include providers of booking systems, payment services, cloud storage, email marketing, analytics or advertising platforms.
Where we disclose personal information to third-party service providers, we take reasonable steps to ensure the information is handled appropriately.
12. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically in booking systems, email systems, payment systems, ticketing platforms, ordering systems, marketing platforms, cloud storage, website systems and business records.
No method of electronic storage or internet transmission is completely secure, so we cannot guarantee absolute security.
13. How long we keep personal information
We keep personal information for as long as reasonably necessary for the purpose it was collected, including for bookings, enquiries, customer service, marketing, legal, accounting, insurance and business record-keeping purposes.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to keep it.
14. Accessing or correcting your personal information
You may request access to the personal information we hold about you.
You may also ask us to correct information if it is inaccurate, incomplete or out of date.
To make a request, please contact us at:
We may need to verify your identity before responding to your request.
15. Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Email: info@glowingrooms.com.au
Phone: 08 6244 5590
We will aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top of this page.